FEES, PAYMENT, REFUND, CANCELLATION POLICY

1. Fees / Invoice

1.1The terms of our engagement will govern how fees are calculated. This can take place verbally or in writing.

1.2By post at 46 Kirby Close, Romford, RM3 9UE, England. 1.3By telephone/mobile.

1.4By email at mail@firstplace-training.uk. 1.5Using the contact form on the website. 1.6Live Chat on our website.

1.7Facebook. 1.8Twitter. 1.9Instagram.

2. Included Costs

Any administration and certificate costs are always included in the fees when you inquire about First Place Courses. There will not be any unforeseen charges. First Place Training is not a VAT registered company.

3. Invoicing

Within 24 hours of receiving your initial request, a detailed invoice describing the main details of our engagement will be emailed to you. This will constitute a contract between the client and First Place Training.

4. Invoice Corrections

The client must contact First Place Training immediately or within 24 hours if there are any errors on the invoice or extra information is required. A revised invoice will be sent if a change is necessary.

5. Discounts

Discounts are only offered for reservations made by groups of eight or more. The final cost per delegate and the total charge to be paid, less any discounts from the fees, will be fully broken out on the invoice.

6. Final Fees

When an invoice has been sent to the client, fees cannot be negotiated; this is the final fee that must be paid.

7. Advance Payment

You must pay in advance in order to reserve a spot on the course. The Payment Due Date is prominently shown on the invoice and is the deadline for payment. If payment is received after the scheduled time, we reserve the right to cancel the reservation; however, we are under no obligation to let you know.

8. eLearning and Blended Courses

8.1All of our eLearning and blended courses are governed by our regulator, ProTraining Europe Ltd. If you have any questions about fees or payments, get in touch with them directly. Visit www.protraining.uk for more details.

9. Payment Process

9.1First Place Training will never ask you for payment over the telephone, through a mobile device, or on any social media platform. We will not request information about your bank account. If anyone requests these details, please obtain their contact information and immediately report them to First Place Training as this is against company policy and most likely fraud.

9.2First Place Training will always email you a PDF invoice that includes confirmation of all the course details, our bank payment details, and other information.

9.3The client should receive the email from mail@firstplace-training.uk. Please note we do not use any other email address.

9.4Before making any payments, please read the email's important message, which includes a request to review all Policies at https://firstplace-training.uk/policies/. The client accepts these Terms by electronically signing and returning them to the Company. This creates a legally binding contract between the Client and the Company.

9.5The Terms and Conditions are assumed to have been accepted by the client upon making a reservation and paying for it, even if they are not signed and returned by the client or accepted by email. For further details read Terms and Conditions Policy — Section 12, Agreement: https://firstplace-training.uk/terms-and-conditions-policy/.

10. How to Pay

10.1You can only use a debit card, credit card, or PayPal to pay for courses. Mastercard, Visa, Visa Electron, and American Express are the cards we accept.

10.2We have 2 methods of payment.

i. Bank Transfer — You can make a payment via bank transfer to our company account. The bank details are available on the invoice. There is only one business bank account at First Place Training. If anyone requests payment to different bank details, please obtain their contact information and immediately report them to First Place Training as this is against company policy and most likely fraud.

ii. PayPal — All you have to do to pay via PayPal is visit our website, select the course you require, and click the PayPal button that will be located beneath it. Click on PayPal button and proceed with the regular PayPal payment process. If you need a group reservation, you might be eligible for a discount, or if you are unsure of what course you need, please contact us.

11. Course Amendments, Cancellations and Refunds

11.1The Client may, at any time, terminate the course booked free of charge by giving the Company not less than thirty-one days' prior written notice via email of the intention to do so.

11.2The cancellation or thirty-one-day period starts from the date you receive our email confirming your booking and payment received.

1. A full refund is available if you decide to cancel.
2. Transferring to an alternative course date is free of charge.
3. The course can be freely transferred to another person.
4. There can be additional fees or costs involved if the venue or time needs to be altered for any reason from the initial booking.
5. E-learning and blended courses are exempt from the above aforementioned rules. Our regulatory body, ProTraining Europe Ltd, administers these courses. Please contact them directly https://www.protraining.uk/.
6. There will be no further refunds or possibilities for course transfers once a course has been changed, transferred, or cancelled.

1. A 50% refund is available for cancellation.
2. Transferring to an alternative course date is free of charge.
3. The course can be freely transferred to another person.
4. There can be additional fees or costs involved if the venue or time needs to be altered for any reason from the initial booking.
5. E-learning and blended courses are exempt from the above aforementioned rules. Our regulatory body, ProTraining Europe Ltd, administers those courses. Please contact them directly https://www.protraining.uk/.
6. There will be no further refunds or possibilities for course transfers once a course has been changed, transferred, or cancelled.

1. A 20% refund is available for cancellation.
2. Transferring to an alternative course date is free of charge.
3. The course can be freely transferred to another person.
4. There can be additional fees or costs involved if the venue or time needs to be altered for any reason from the initial booking.
5. E-learning and blended courses are exempt from the above aforementioned rules. Our regulatory body, ProTraining Europe Ltd, administers those courses. Please contact them directly https://www.protraining.uk/.
6. There will be no further refunds or possibilities for course transfers once a course has been changed, transferred, or cancelled.

1. There will be no refunds offered.
2. Transferring to an alternative course date is free of charge.
3. The course can be freely transferred to another person.
4. There can be additional fees or costs involved if the venue or time needs to be altered for any reason from the initial booking.
5. E-learning and blended courses are exempt from the above aforementioned rules. Our regulatory body, ProTraining Europe Ltd, administers those courses. Please contact them directly https://www.protraining.uk/.
6. There will be no further refunds or possibilities for course transfers once a course has been changed, transferred, or cancelled.

11.7Force Majeure

11.8When a course is cancelled due to Force Majeure (events that are arguably beyond First Place Training's control), such as an epidemic, flood, strike, war, riot, shortage of energy, explosion, lockout, or other state- or government-controlled events that make it impossible or prohibitive for First Place Training to fulfil its obligations.

11.9Within a year of the course cancellation, First Place Training will offer a comparable course to the client at a mutually convenient time.

11.10When courses are cancelled due to Force Majeure, no refunds will be given and no transfer fees will be charged.