We are First Place Training Company our address is 46 Kirby Close, Romford, Essex, Rm3 9ue, England. which is our main trading address.

First Place Training are a member of ProTrainings Europe Ltd who are the regulators, the contact details are ProTrainings Europe Ltd, Address: Unit 22, Westside Centre, London Road, Stanway, Colchester CO3 8PH Telephone 01206 805359.

All content included on the Website, is the property of First Place Training, our affiliates or other third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implications, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the site without the owner’s prior written permission.

You may, for your own personal, non-commercial use only, do the following:

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of First Place Training.

You may not use the Website for any of the following purposes:

in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Any online facilities, tools, services or information that First Place Training makes available through the Website (the service) is provided “as is” and on an “as available” basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provided no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. First Place Training is under no obligation to update information on the website.

Whilst First Place Training uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

First Place Training accepts no liability for any disruption or non-availability of the Website.

First Place Training reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stand otherwise.

All of our courses, course materials, and course content will be provided in English. As a consequence, our Trainers will provide the training in English.

To complete the course, the learner must have a level 2 understanding of English.

It is recommended that learners with limited English proficiency get in touch with us to explore any accommodations that might be possible.

Both the learner and the employer are in charge of making sure they can fulfil the aforementioned assessment requirements.

Learners who enrol in a course but do not satisfy these requirements are not eligible for a refund. Failure to achieve the evaluation requirements will result in a learner being recommended for additional training at their own expense.

To be eligible for a certificate, participants must actively engage in every aspect of the training programme. Learners who do not participate in class activities, do not show up for the entire allotted teaching hours, and do not pass all tests completely will be referred to our head office team. A learner who is referred will not receive a certificate.

Learners will need to pay for their own expenses to attend additional training in order to receive certification.

The Client/Employer is in charge of choosing suitable individuals to become first aid trainers in the workplace.

They do not show up on time or log in to the remote course; they need to register 15 minutes prior to the start time.

They drop out or are absent from class throughout the session.

They are thought to be acting improperly.

They reject taking part in any portion of the training.

They have been influenced by drink or drugs.

They mistreat or sabotage any type of equipment. Please be aware that a single manikin could cost up to £2,000. A trainer could have up to 12 manikin per course. Any harm will be charged to the delegate or the employer.

Ample room is needed for groups of 12 learners.

The ability to plug things in.

Both the client and the company concur to use each other's services in order to give training to the other.

When the client signs and returns the terms to the company, sends an email confirming that they have read the policies and agree to the terms, or makes payment to First Place Training, this constitutes the client's acceptance of the terms as the contract between the client and the company.

The conditions are assumed to have been accepted by the client upon making a reservation and paying for it, even if they are not signed and returned by the client or accepted by email.

These Terms constitute the whole agreement between the parties, and they take precedence over any additional business or purchase conditions put forth by the Client, unless specifically stated otherwise in writing by a Director of the Company.

Any modification or adjustment to these Terms must be approved by both the Company and the Client. As soon as is reasonably possible, the Company should provide written notice of such variation to the Client, including by email, including the specifics of the variation and the date on or after which the revised terms shall take effect.

The Client consents to provide the Company with a list of all learners scheduled to attend the training session seven days before the training session begins. The Company has the right to reject any additional Learners who are not on the course list.

First Place Training has the right to reject any requests for bookings.

A client should get in touch with First Place Training as soon as possible to lodge a complaint if they are dissatisfied with any of the instruction they received throughout the course session.

All formal and informal complaints should be forwarded right away to the First Place Training Quality Director via email.

The Quality Director is in charge of receiving, reviewing, and keeping track of all complaints in accordance with internal procedures.

It is the duty of all First Place employees and trainers to document complaints, take them seriously, and forward them to the quality director.

All complaints will be addressed rapidly within 48 hours, or an update will be provided as soon as possible.

Any scheduled course may be reserved online, over the phone, by email, or through our website or the website of our partner, ProTraining Europe. As soon as we receive your booking, we will send you an email with an attached PDF invoice within 24 hours to confirm the course and payment details. It is your obligation to get in touch with us and let us know if you do not receive this email.

You must pay in full by the date indicated under "payment due date" on the invoice in order for the course to be reserved.

We have the right to cancel a reservation if payment is late, and we are not obligated to notify you of such cancellation.

If the class room is not filled, you can try making another reservation for the course.

If the classroom is full, you will need to register in another class from the available schedule, but you run the risk of missing the required day , time or location.

First Place Training will email you to confirm payment receipt and that your course reservation has been made.

It is your obligation to reserve the appropriate course for your requirements. If you register for and attend the incorrect course, we are not liable.

It is also your obligation to make sure you can be at the training location or for the online remote courses at least 15 minutes prior to the start of the training session.

You will not be given a refund if you are unable to attend a course because you did not receive the information about it or were not briefed by the person who made the reservation. Please review the following policy for further details on the fee, payment, refund, and cancellation policy.

If there are any modifications you need to make to the course or the participants, please get in touch with us right away so we can give you advise on what adjustments are feasible. You may find more details under the fees, payment, refund, and cancellation policy.

Any non schedule courses or group bookings you will need to contact us. You can contact us via the following methods: - Telephone/Mobile - Email - Live chat on our website - Fill in the enquiry form on the website - Facebook - Twitter - Instagram

First Place Training will set up a classroom within 24 hours of receiving your inquiry and determining that you are interested in signing up for a course.

All classrooms and courses are set up by First Place Training on our regulator's platform, ProTraining Europe Ltd.

The classroom will be set up within 24 hours, we will send you a link via email requesting you to register all delegates by a specific date. You are required to contact us and inform us if you do not receive this email.

To register, you can forward the link to your delegates. They simply need to take a few minutes to log in and register themselves.

The name that is listed on the registration will also be listed on the certification. Please check that your registration details are accurate. Any changes made to the certificate at a later time will incur admission fees of £10.00.

we will send you an additional email with an attached PDF invoice within 24 hours to confirm the course and payment details. It is your obligation to get in touch with us and let us know if you do not receive this email.

You must pay in full by the date specified under "payment due date” on the invoice in order for the course to be reserved.

We have the right to cancel a reservation if payment is late, and we are not obligated to notify you of such cancellation.

If you still require our services we will need to schedule another classroom , but you run the risk of missing the required day, time or location.

It is your obligation to reserve the appropriate course for your requirements. If you register for and attend the incorrect course, we are not liable.

It is also your obligation to make sure you can be at the training location or for the online remote courses at least 15 minutes prior to the start of the training session.

You will not be given a refund if you are unable to attend a course because you did not receive the information about it or were not briefed by the person who made the reservation. Please review the following policy for further details on the fee, payment, refund, and cancellation policy.

If there are any modifications you need to make to the course or the participants, please get in touch with us right away so we can give you advise on what adjustments are feasible. You may find more details under the fees, payment, refund, and cancellation policy.

A client should get in touch with First Place Training as soon as possible to lodge a complaint if they are dissatisfied with any of the instruction they received throughout the course session.

All formal and informal complaints should be forwarded right away to the First Place Training Quality Director via email.

The Quality Director is in charge of receiving, reviewing, and keeping track of all complaints in accordance with internal procedures.

It is the duty of all First Place employees and trainers to document complaints, take them seriously, and forward them to the quality director.

All complaints will be addressed rapidly within 48 hours, or an update will be provided as soon as possible.

First Place Training shall not be liable for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation under any representation (unless fraudulent), implied warranty, condition or other term, or under any duty at common law or under these Terms and Conditions, with the exception of death or personal injury caused by First Place Training's negligence. The total amount of First PlaceTraining's obligations to the Customer under or in connection with the Contract and the delivery of the Services shall not be greater than twice the amount of the Services’ invoiced value. Any potential fraud responsibility on First Place Training's part is not meant to be excluded by anything in this sentence.

This Agreement shall be governed by, construed in accordance with, and brought before the non-exclusive jurisdiction of the courts of England and Wales. The laws of England and Wales shall govern the interpretation of these terms and conditions as well as any order that the customer puts with First Place Training and to which these terms and conditions apply.