PRIVACY POLICY

References to personal data include information that can identify an individual, either directly or indirectly. References to First Place Training, we, us and our mean First Place Training Ltd.

This Privacy Policy applies to personal information collected through our website and in connection with enquiries, registrations, bookings, training delivery and related communications.

It does not automatically apply to external websites operated by third parties.

First Place Training Ltd is responsible for determining how and why personal data is processed for its own business activities.

Company Registration No. 16312423
ICO Registration No. 00015472416
Email: mail@firstplace-training.uk

Depending on your interaction with us, personal information may include:

• Full name and contact details.
• Email address and telephone number.
• Postal or business address.
• Employer, organisation or job role.
• Course enquiries, registrations and booking details.
• Information required to issue training certificates.
• Invoices, payments and transaction records.
• Communications and correspondence.
• Website usage and technical information.

We may collect information when you contact us, complete a form, request a quotation, register for a course, make a booking, communicate with our team or use our website.

You may provide information directly by email, telephone, website forms, live chat, social media, course registration or other correspondence.

Please ensure the information supplied is accurate and that you have authority to provide another person's details when registering delegates on their behalf.

Our website and supporting services may automatically collect certain technical information, such as browser type, device information, IP address, pages visited and website interaction data.

Where cookies or similar technologies are used, additional information is provided in our Cookies Policy.

We may process personal information to:

• Respond to enquiries and provide quotations.
• Arrange, administer and deliver training courses.
• Register delegates and issue certificates.
• Prepare invoices and maintain payment records.
• Provide customer support and booking updates.
• Meet legal and regulatory obligations.
• Maintain website security and improve our services.

Processing must be supported by an appropriate lawful basis, such as performance of a contract, compliance with a legal obligation, legitimate interests or consent, where required.

Where permitted by law, we may process information for legitimate business interests, including responding to enquiries, managing customer relationships, preventing fraud and improving our services.

We consider the impact on individuals and their rights before relying on legitimate interests.

Cookies and similar technologies may support website functionality, analytics and, where applicable, advertising.

Non-essential cookies must be managed in accordance with applicable consent requirements. Further details should be available through our Cookies Policy and website cookie controls.

Personal information may be shared where necessary with organisations involved in providing our services, including training accreditation or certification providers, payment providers, IT service providers and professional advisers.

We may also disclose information where required by law. Personal data should only be shared where there is an appropriate lawful basis and suitable safeguards.

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess its impact and take appropriate steps to contain and investigate the incident.

Where required by applicable data protection law, we will notify the Information Commissioner's Office and affected individuals.

We encourage users to protect their personal information, use secure passwords and remain cautious about unexpected requests for sensitive information.

Independent online safety information is available through Get Safe Online .

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, certification and legal requirements.

Different categories of information may be subject to different retention periods.

Information may be retained within secure backups as part of business continuity and disaster recovery arrangements.

Backup information is managed according to applicable security and retention requirements.

Subject to applicable legal conditions and exemptions, you may have the right to:

• Be informed about how your information is used.
• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To make a request regarding your personal data, contact us at mail@firstplace-training.uk .

We may need to verify your identity before responding. Requests will be handled within the timescales required by applicable data protection law.

If you have concerns about how we handle personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO). Further information is available at www.ico.org.uk.

Please contact us if any personal information held about you changes or requires correction.

Accurate information is particularly important for course registration, delegate records and certificate issuance.

Our website may contain links to external websites and services operated by third parties.

We are not responsible for the privacy practices of those organisations. Please review their privacy notices before providing personal information.

If First Place Training undergoes a business sale, merger or restructuring, relevant information may need to be transferred as part of that process.

Any such transfer must comply with applicable data protection requirements.

Information may be disclosed to a prospective purchaser or their professional advisers where reasonably necessary and legally permitted.

Appropriate confidentiality and data protection safeguards should be applied.

We aim to handle personal information fairly, transparently and securely.

If you receive a suspicious message claiming to be from First Place Training, please contact us directly using the contact information published on our website.

Cookies may be used to support website operation and remember user preferences.

Where applicable, users can manage non-essential cookies through the website's consent controls or their browser settings.

Please refer to our Cookies Policy for further details.

This Privacy Policy is intended to explain our approach to handling personal information. Nothing in this policy removes any rights provided under applicable data protection law.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to exercise or enforce a provision of this Privacy Policy does not automatically constitute a waiver of any applicable right.

This Privacy Policy is governed by the applicable laws of England and Wales, subject to mandatory data protection rights and legal requirements.

First Place Training may update this Privacy Policy to reflect changes in legislation, business practices, website functionality or the services we provide.

The updated version will be published on our website. We encourage visitors to review this page periodically.

For questions, please email mail@firstplace-training.uk .